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Active Listening: A Critical Management Tool

World Class Communication, The Essentials of Successful Communication, Chapter 3, p.19-27

Hoboken, NJ, USA: John Wiley & Sons, Inc. ; 2015

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  • Titolo:
    Active Listening: A Critical Management Tool
  • Editore: Hoboken, NJ, USA: John Wiley & Sons, Inc.
  • Anno: 2015
  • Descrizione: this chapter focuses on listening as an essential and critical management tool. wise management listens to all relevant parties but pays particular attention to input from the company's best listening post–the head of corporate communications–when an issue or policy can in any way affect the organization's reputation. recent u.s. history is full of examples of organizations that paid a high price for failing to listen to the right people or enough people, or to ask the right questions. however, it's essential to have adequate listening sets in order to sustain a good corporate culture. to conclude, there are many ways of listening and many useful information sources. the smart ceo will think about them all and come up with the right questions to the right people that will lead to the right answers.
  • Fa parte di: World Class Communication, The Essentials of Successful Communication, Chapter 3, p.19-27
  • Soggetti: Listening ; Corporate Communications ; Corporate Culture ; Reputation
  • Lingua: Inglese
  • Identificativo: ISBN: 9781118230053 ; E-ISBN: 9781119203346 ; DOI: 10.1002/9781119203346.ch3
  • Fonte: John Wiley & Sons, Inc.

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