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Climate strength: a new direction for climate research

Schneider, Benjamin ; Salvaggio, Amy Nicole ; Subirats, Montse

The Journal of applied psychology, April 2002, Vol.87(2), pp.220-9 [Rivista Peer Reviewed]

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Consumption and Life-Styles A Short Introduction
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Consumption and Life-Styles A Short Introduction

Dieter. Bögenhold author. ; Farah Naz author.

Cham : Springer International Publishing : Imprint: Palgrave Pivot ; 2018

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Antecedents of interaction orientation: the influence of organizational and behavioral characteristics

Thalmann, Julia ; Brettel, Malte

Journal of Strategic Marketing, 01 August 2012, Vol.20(5), pp.425-445 [Rivista Peer Reviewed]

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Creating a culture of customer service. Making employees' jobs easier is the key to success

Mayer, Thom

Healthcare executive, 2015, Vol.30(3), pp.58, 60-1

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5
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Fairness at the collective level: a meta-analytic examination of the consequences and boundary conditions of organizational justice climate

Whitman, Daniel S ; Caleo, Suzette ; Carpenter, Nichelle C ; Horner, Margaret T ; Bernerth, Jeremy B

The Journal of applied psychology, July 2012, Vol.97(4), pp.776-91 [Rivista Peer Reviewed]

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Effects of service provider attitudes and employment status on citizenship behaviors and customers' attitudes and loyalty behavior

Payne, Stephanie C ; Webber, Sheila Simsarian

The Journal of applied psychology, March 2006, Vol.91(2), pp.365-78 [Rivista Peer Reviewed]

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Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis

Harter, James K ; Schmidt, Frank L ; Hayes, Theodore L

The Journal of applied psychology, April 2002, Vol.87(2), pp.268-79 [Rivista Peer Reviewed]

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Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis

Podsakoff, Nathan P ; Whiting, Steven W ; Podsakoff, Philip M ; Blume, Brian D

The Journal of applied psychology, January 2009, Vol.94(1), pp.122-41 [Rivista Peer Reviewed]

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The six elements of customer service: Achieving a sustained, organizationwide commitment to excellence improves customer and employee satisfaction

Scott, Gail

Healthcare executive, 2013, Vol.28(1), pp.64-7

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10
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What results when firms implement practices: the differential relationship between specific practices, firm financial performance, customer service, and quality

Gibson, Cristina B ; Porath, Christine L ; Benson, George S ; Lawler, Edward E

The Journal of applied psychology, November 2007, Vol.92(6), pp.1467-80 [Rivista Peer Reviewed]

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